What happens after we install it
Most companies sell you a water system and disappear. Every Acuario system comes with an account that keeps the whole story of your water — what was in it, what we did, what it costs, and who to call.
It is included. There is nothing to buy and no app store to visit. You get it the day your system is registered, and you can open it on your phone.
Your system, and the date its warranty ends
Not a folder of paperwork you have to keep. The serial number, the install date and the exact day the cover runs out, in one line you can check from anywhere.
ARC1-PV-2418 · Jun 12, 2025
Under warranty
A real account, rebuilt here so it stays accurate as the app changes.
Your water, before and after
Your technician tests the water at your house — at the tap before the system, and at the tap after it — and both readings are kept forever. Years later you can still see what your water was like the day we arrived.
This is also the honest part. Our system is not reverse osmosis: it does not strip your water bare. It takes out contaminants, chlorine and the taste, and it leaves the natural minerals where they are. So the dissolved-solids number barely moves, and the portal says so rather than letting you think the filter did nothing.
Measured with: Field kit
This is what one sample showed. Water changes, and this test measured only the items listed — a reading is not a safety certificate.
The chlorine is gone. The minerals are still there. That is the system working.
Book a technician yourself
No phoning around. Say what you need and when suits you, and the technicians for your region get it. You pick the time that works from the ones they offer, and the visit shows on your home screen until it happens.
Reminders you do not have to remember
Service due
Your system needs servicing every six months. The reminder opens two weeks before it is due and repeats weekly until you book it — or until you tell it to stop for this round.
Before the visit
A reminder three days ahead and another on the day, so nobody is out when the technician arrives.
When results land
You hear when a water sample has been taken and again when the results are actually in — never before.
How you want it
WhatsApp and email, or email only. Every kind of message can be switched off on its own, in English or Spanish.
Every peso, with a receipt
What you were quoted, item by item. What you have paid. What is still owed, if anything. Paid by transfer or in cash? Record it with a photo of the proof and it is on the record the same day — no more hunting for a receipt from two years ago.
A person, not a form
A message thread with the distributor who looks after your region, a button that opens WhatsApp to them directly, and an Acuario bot that answers questions about your own account by text or voice note. All three reach the same people.
And a maintenance plan, if you want one
Committing to a term makes every service visit cheaper and freezes your rate for the length of it, even if ours goes up. You can pay per visit as you go, or pay the term up front. You still book each visit yourself, whenever you want one.
This is the part you cannot see before you buy
Anyone can sell a filter. What decides whether your water is still good in five years is whether someone is keeping track — and whether you can see what they are doing.